Frequently Asked Questions

Have questions about staying at Mount Engadine? We have answers. See our FAQs below for more information on logistics, bookings, cancellations, dining, activities, guest services and more.

Logistics

Our address is: 1 Mount Shark Rd, Canmore, AB T1W 0B9

Click here to get directions via Google Maps.

Mount Engadine is a short drive from Calgary and Canmore, located off Smith Dorrien Trail (Highway 742), which is known for it’s stunning scenery and wildlife sightings. Please be aware that Highway 742 is a gravel road, running for approximately 37 km. Because it is a numbered highway, rental car insurance is still valid. Highway 742 is plowed and sanded regularly during winter months, but please drive with caution.

We have free parking spaces available for guests. Please reverse into parking stalls in the winter, as some car batteries may need a jumpstart when the weather is cold. 

Check-in time is at 3pm and check-out time is at 11am. Please contact us in advance if you plan to check in later in the evening.

At this time we do not have a shuttle/bus service, but we can put you in contact with a number of service providers who can accommodate you.

Yes. As per local regulations, all visitors to Kananaskis and our lodge must purchase a valid daily or yearly Kananaskis Conservation Pass to support conservation efforts and park maintenance. You can purchase your pass online or in-person at a kiosk before visiting the lodge. Non-compliant vehicles may receive a fine. These passes are not included in our rates.

Yes, Mount Engadine Lodge is open all year round – even in the winter! That includes all of our lodge rooms, glamping tents and private cabins. Our only accommodation that is not available year-round is our yurt, which is available for booking upon request only.  

Booking, Payments & Cancellations

Our rates are in Canadian Dollars (CAD), and are based on dual occupancy, i.e. the total cost for 2 guests, and vary based on seasonality: check current rates

Our rates include all meals (full breakfast, packed lunch, afternoon tea and three-course dinner) from our gourmet restaurant, as well as fat-tire bike and snowshoe rentals, and a 10% gratuity which will be split equally between staff (additional gratuities can be added if desired).

Alcohol and other special beverages are not included in our rates, and neither is the Kananaskis Conservation Pass (required for all visitors to the lodge).

All of our room rates are based on double occupancy (i.e. the total cost for two guests), except for the Chickadee Room in the main lodge, which is priced for single occupancy. If you are travelling alone and you would like to book accommodation other than the Chickadee Room, please contact us and we will adjust the rates accordingly. 

Yes, you can add extra guests to your stay. Additional guest fees are outlined below.

Adults: $150/night, including meals

Youths (5-12 years old): $75/night, including meals

Children (5 years and under): free

Most of our accommodations have king-sized beds which can be split into two twin beds, including all glamping tents and all lodge rooms (except Chickadee). Our lodge suites (Moose Suite & Elk Suite) and glamping tents also feature sitting areas with pullout couches. Most accommodations can also accommodate a cot for additional guests. Alternatively, our Whiskeyjack cabin is a two-bedroom cabin (two adjoining bedrooms).

Please include all guests in your reservation numbers when booking so that we can be prepared for your stay.

Travelling as a family? Learn more on our family getaways page.

Mount Engadine is a wonderful place for a family getaway, and children are always welcome. Please note that children are not permitted to wander the grounds unsupervised by an adult due to hazards such as wildlife. Please see our family getaways page for more information or contact us if you have any questions about making a booking for your family.

Pets are welcome in certain rooms for a fee of $35/night. 

Please let us know your dog’s name and size when you book, so we can be fully prepared to welcome your four-legged friend. Our pet-friendly accommodations include all glamping tents, the yurt, all cabins, and the Elk Suite (the only pet-friendly room inside the main lodge).

Your dog is welcome to join you in the main foyer of the main lodge and on the patio. However, we kindly ask that dogs remain out of the dining rooms. When outdoors, please keep your dog on a leash at all times, in accordance with provincial park regulations.

Please see our pet-friendly getaways page for more details.

We accept payments via Visa, MasterCard, American Express, cash, cheque or gift card are accepted forms of payment. If paying with a cheque, please make it out to Castleavery Hospitality Ventures Inc. Please note there will be a 2.4% surcharge for credit card payments.

Check our Special Offers for more information on our latest deals.

All existing bookings are eligible for a date change with no penalty or a full credit towards a future stay within 48 hours of your booking. With less than 48 hours notice, no credit or refund is provided. We recommend getting travel insurance to cover a cancellation within 48 hours of your stay.

A deposit equal to 50% of the total stay is required at the time of booking for bookings of 3 nights or more. A 100% deposit is required for bookings of 2 nights or less.

A 10% gratuity is automatically included in our accommodation rates, which is split equally between staff. Additional gratuities can be added if desired.

Yes. Please contact us and we will work with you to create a customized package that’s perfect for your group booking or special event. We have accommodation for up to 38 guests.

Food & Beverage

Yes, we are always happy to customize our menu to meet our guests needs and preferences with advance notice. Please add a detailed note to your online booking, or contact us before your stay so we can ensure you have an exceptional culinary experience.

Breakfast: 8-9am

Bagged lunch: 8am-2pm

Afternoon tea: 2-5pm (last sitting at 4:30pm)

Dinner: 6:30-8pm

Yes. We welcome drop-in visitors for afternoon tea when we have the capacity to do so, but please make a reservation to ensure your spot. Please see our dining page for more information and pricing, and contact us to make a reservation.

Mount Engadine has a full bar on site, offering an array of local craft beers, Canadian and International wines, spirits, and seasonal cocktails. Alcoholic beverages are not included in our rates and come at an additional cost.

Yes, you may bring your own wine with a corkage fee of $34.95 per bottle. Outside alcohol consumption is not permitted in common areas as per AGLC regulations. 

Facilities & Guest Services

There is no shortage of things to do at Mount Engadine Lodge and in the surrounding area! With some of Kananaskis’ best trails right at our doorstep, you can take advantage of incredible hiking and sightseeing, biking, snowshoeing, and cross-country skiing. We offer snowshoe, all season e-bike, and  for cross-country ski rentals at a fee.

We are also minutes away from beautiful alpine lakes, including Spray Lakes and Kananaskis Lakes, perfect for fishing, kayaking, canoeing, and paddle-boarding – or just relaxing and having a picnic while taking in the views.

Or, if you just want to relax at the lodge you can enjoy the crackling fire in our mountain-view lounges, basking in the sun and watching wildlife from our large outdoor patio, or toasting marshmallows and stargazing at our outdoor fire pit.

We’d also be delighted to help you arrange unforgettable experiences through our local partners, including scenic helicopter tours, ice fishing excursions, dog sledding, horseback riding and more. 

See our adventures page for an overview of all the amazing things there are to do at Mount Engadine, including our seasonal activity guides.

Wi-Fi and cell service are limited and are only available in the main lodge. We encourage guests to disconnect and fully embrace the serene Alberta wilderness. A satellite phone is available in the main office for emergencies.

No, Mount Engadine Lodge does not offer TVs or phones at our accommodations. There is a satellite phone in the main office for emergencies.

Our guests’ safety is important to us. There are animals in the area, such as bears, deer, elk, and moose, so we do encourage guests to be cautious. Bear Spray can be rented for a small fee. We suggest that guests do not go hiking alone, and ‘buddy up’ when going out. See our wildlife guide for more information on what types of animals you may see during your stay, as well as some general safety tips.

An iron and portable ironing board are available to guests. Please let one of our staff members know if you need an iron during your stay, and they will be able to provide it to you. At this time we do not offer laundry service to our guests.

We are a non-smoking property.

We don’t have a designated gift shop, but we do have some amazing Mount Engadine merchandise available at the front desk, including hats, toques, mugs, clothing, water bottles, charcuterie boards and more.

Still have questions? Contact us!